Garley Tactical Overwatch LLC | 689 Slayton Road, Delhi, Louisiana 71232 | Franklin Parish
Last updated: August 29, 2026
1. All Sales Final
All sales made through the Site are final. We do not accept returns or issue refunds because you changed your mind, ordered the wrong item, or no longer want a product you purchased. Please review each product’s description, specifications, and compatibility carefully before placing your order. This section does not limit the exceptions described below, which cover situations where the error or defect is ours, not yours.
2. Order Cancellations Before Fulfillment
An order may be canceled before it is released to the fulfilling distributor. Once released, cancellation may not be possible, and distributor-specific fees may apply.
3. Firearms and NFA Items
Firearm and NFA orders are generally non-cancelable once submitted to the distributor for fulfillment, given the regulatory processing involved. No returns are accepted on a transferred firearm or NFA item except as required by law.
4. Webinar Seat Sales
All webinar seat purchases are final. Once a seat is purchased, it is not refundable or cancellable.
5. Manufacturer Warranty Claims
If a product you purchased is defective or fails under normal use after you have received it, contact the product’s manufacturer directly to make a warranty claim. We are not the manufacturer of the products we sell and do not process warranty claims on the manufacturer’s behalf.
6. Shipping Damage and Defective-on-Arrival Items
Photograph the shipping container as soon as it arrives, before opening it, then photograph the container’s interior, the packaging, and the item itself once it’s opened — and if the item arrives damaged, keep those photos and don’t discard anything. Acting immediately matters: without prompt photos, you may not be able to pursue a claim at all. We recommend selecting shipping insurance at checkout where it is offered. If you purchase shipping insurance, any claim for a lost, damaged, or stolen shipment is between you and the carrier providing that insurance, as most carriers offer their own claims process for insured shipments. If you decline shipping insurance, GTO Armory is under no obligation to cover the cost of a lost, damaged, or stolen shipment. For a manufacturing defect rather than shipping damage, see Section 5. We may assist you to the extent we reasonably can in these situations, but doing so is not a guaranteed service and is not an obligation of GTO Armory.
7. Refund Method
Where GTO Armory issues a refund directly — for example, for an order canceled before fulfillment under Section 2 — it will be issued to the original payment method used at checkout. Once issued, please allow 7 to 14 business days for the refund to appear. The exact timing is determined by your bank or card issuer, not by us, and is outside our control. A carrier insurance claim under Section 6 follows the carrier’s own process and timeline, separate from this one.
8. Contact Us
For a cancellation under Section 2, or to report shipping damage or a defective-on-arrival item under Section 6, contact us with your name, order number, and photos of the damage where applicable.
Garley Tactical Overwatch LLC (GTO Armory)
689 Slayton Road, Delhi, Louisiana 71232
Email: [email protected]